LCY LONDON Privacy Policy

Last updated: 14 December 2024

This Privacy Policy describes how LCY London ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.lcylondon.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By accessing or using any of the Services, you agree to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the "Last updated" date will be revised accordingly.

How We Collect Your Personal Information

We collect personal information in the following ways:

• Directly from you: Information you provide during account creation, checkout, or customer support interactions.
• Automatically: Information collected through cookies, pixels, and other technologies that track your usage of our Site.
• From third parties: Information received from our payment processors, marketing partners, or analytics providers.

What Personal Information We Collect

The categories of personal information we collect include:

• Identifiers: Name, email address, billing and shipping address.
• Order Information: Purchase history, payment information (processed securely by third-party providers).
• Account Information: Username, password, and any security questions you set up.
• Usage Data: IP address, device type, and interactions with our Site.
• Cookies: Information that helps personalize your experience and analyze website traffic.

How We Use Your Personal Information

We use your personal information for purposes including:

• Order Fulfillment: To process your orders, arrange for shipping, and provide customer support.
• Communication: To notify you about your account, transactions, or updates to our policies.
• Marketing: To send you promotional materials (if you have opted in).
• Security: To detect and prevent fraudulent activities or unauthorized access to accounts.
• Analytics: To understand website usage and improve user experience.

How We Share Your Information

We share your personal information with trusted third parties for legitimate purposes:

• Service Providers: Such as Shopify, payment processors, and shipping partners.
• Marketing Partners: To deliver targeted advertisements.
• Legal Obligations: When required by law or to protect our rights and interests.

Cookies

We use cookies to enhance your browsing experience and provide personalized content. You can manage your cookie preferences through your browser settings. For more details, visit the Shopify Cookies Policy.

Your Rights

Depending on your location, you may have rights such as:

• Accessing, correcting, or deleting your personal data.
• Withdrawing consent for data processing.
• Filing a complaint with your local data protection authority.

To exercise your rights, contact us at sales@lcylondon.com.

Security and Retention

We take reasonable measures to protect your data. However, no method of transmission over the internet is 100% secure. If you believe your information has been compromised, contact us immediately via our Contact Page.

Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us at sales@lcylondon.com.

Contact Us

For questions or concerns regarding this Privacy Policy, please email us at sales@lcylondon.com. You can also reach out through our Contact Page.