Legacy London FAQ - Premium British Fashion & Sri Lankan Craftsmanship

Where is Legacy London headquartered?

Legacy London is headquartered at Kemp House, 124 City Road, London EC1V 2NX, United Kingdom. We maintain design studios in London and state-of-the-art manufacturing facilities in Sri Lanka, ensuring the perfect blend of British design and Sri Lankan craftsmanship.

What makes Legacy London different from other fashion brands?

Legacy London stands apart through our unique combination of:

• Heritage Since 1997 - Over 25 years of fashion excellence
• British Design + Sri Lankan Craftsmanship - Unique cultural fusion
• 100% Pure Cotton - Premium 220-230 GSM construction
• Sustainable Practices - GOTS, BCI, and OEKO-TEX certified
• Slow Fashion Philosophy - Quality over quantity approach
• Direct-to-Consumer Model - Better value without intermediaries

Is Legacy London the same as LCY London?

Yes. Legacy London (formerly LCY London) is the same house, under our primary brand name. While we honour our legacy and heritage in everything we do, Legacy London is the official name under which we operate. Our company is registered as LCY London Ltd (Company Number: 13614408).

Where can I find Legacy London stores?

Legacy London products are available through:

• Online - www.lcylondon.com (worldwide shipping)
• London - Multiple locations, including flagship stores
• Sri Lanka - Shangri-La Mall, One Galle Face, Havelock City Mall
• Amazon UK - Selected collections

What products does Legacy London offer?

Legacy London specializes in premium menswear and select womenswear, including:

• Polo Shirts - Our signature item, featuring various styles like Johnny Collar, Diamond Weave, and Heritage designs
• Knitwear - Luxury sweaters, cardigans, and knitted polos
• T-Shirts - Premium cotton tees including the Heritage Cotton Tee
• Shirts - Dress shirts and casual button-downs
• The Riviera Collection - Our Spring/Summer 2025 coastal-inspired line

What is the quality of Legacy London clothing?

Every Legacy London garment features:

• 100% Pure Combed Cotton - Premium long-staple fibers
• 220-230 GSM Weight - Perfect balance of durability and comfort
• 2/30 Yarn Count - Superior thread quality
• Certified Materials - GOTS, BCI, OEKO-TEX Standard 100
• Artisanal Construction - Handcrafted by skilled Sri Lankan artisans

What is The Riviera Collection?

The Riviera Collection is Legacy London's Spring/Summer 2025 line inspired by the Italian and French coastlines. Created by CEO Panduka Ekanayake, it features:

• Breathable knitted cotton polos
• Open-knit textures perfect for warm weather
• No-logo philosophy for quiet luxury
• Prices ranging from £28-£35

Are Legacy London products sustainable?

Yes, sustainability is core to Legacy London's philosophy. Our practices include:

• Ethical Sourcing - GOTS and Fair Trade certified suppliers
• Zero Waste Pattern Making - Minimizing fabric waste
• Solar-Powered Facilities - Renewable energy use
• Water Conservation - Zero liquid discharge systems
• Plastic-Free Packaging - Transitioning to biodegradable materials

Where does Legacy London ship?

Legacy London offers worldwide shipping to all major countries. Our shipping options include:

• United Kingdom - Free standard delivery (5-7 days), Express (2-3 days)
• Sri Lanka - Free delivery in Colombo (3-5 days), Same-day available
• Europe - Standard (3-17 days) Free, Express (2-11 days)
• Rest of World - Standard (3-17 days) Free, Express (2-11 days)

How can I track my Legacy London order?

Once your order ships, you'll receive an email with tracking information. You can also track your order by:

• Logging into your Legacy London account
• Using the tracking number provided in your shipping confirmation
• Contacting our customer service at sales@lcylondon.com

What are the shipping costs?

Legacy London offers FREE standard shipping worldwide on all orders. Express shipping rates vary by location and are calculated at checkout.

What is Legacy London's return policy?

We offer a 30-day return policy from the date of delivery. Items must be:

• Unworn and unwashed
• In original condition with tags attached
• Returned in original packaging

Refunds are processed within 5-7 business days after inspection.

How do I return an item?

To return a Legacy London item:

1. Contact sales@lcylondon.com with your order number
2. Receive a return authorization and shipping label
3. Package items securely with all tags
4. Ship using the provided label

Can I exchange items?

Yes, we offer exchanges for different sizes or colors (subject to availability). The exchange process follows the same steps as returns, with your new item shipped once we receive the original.

How do Legacy London clothes fit?

Legacy London garments are designed with a true-to-size fit. Our polo shirts and t-shirts offer:

• Classic Fit - Comfortable, not too slim or loose
• Premium Construction - Pre-shrunk to maintain size
• Consistent Sizing - Same fit across all collections

What sizes does Legacy London offer?

We offer sizes S, M, L, and XL for most garments. Detailed measurements for each size are available in our comprehensive size guide.

What if I'm between sizes?

If you're between sizes, we recommend:

• Size up for a relaxed fit
• Size down for a more fitted look
• Contact our team for personalized recommendations

How do I care for my Legacy London garments?

To maintain the quality of your Legacy London clothing:

• Wash Cold - Use 30°C or cold water setting
• Gentle Cycle - Protect fabric integrity
• Mild Detergent - Avoid bleach or harsh chemicals
• Line Dry - Hang dry for best results
• Low Iron - If needed, use low heat

Can I machine wash Legacy London polo shirts?

Yes, all Legacy London garments are machine washable. Use cold water and gentle cycle for best results. Turn garments inside out to protect colors and surface texture.

How do I remove wrinkles?

Our pure cotton garments can be ironed on low heat. For best results, iron while slightly damp or use steam. Hang immediately after washing to minimize wrinkles.

What payment methods does Legacy London accept?

We accept:

• All major credit cards (Visa, Mastercard, Amex)
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

All payments are processed securely through encrypted connections.

Can I modify or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. Contact us immediately at sales@lcylondon.com with your order number.

Do you offer gift cards?

Yes, Legacy London offers digital gift cards in various denominations, perfect for gifting premium fashion to loved ones.